Shipping policy
Thank you for shopping with Soluna Selfcare. We're committed to getting your self-care essentials to you as quickly as possible.
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship worldwide to over 230 countries. Estimated delivery times vary by destination:
- United States: 7–15 business days
- Canada, UK, Australia: 10–20 business days
- Rest of World: 14–30 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
Order Tracking Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 2–5 business days for tracking information to update.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer and are not included in your order total or shipping cost.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at Solunaselfcare@gmail.com and we'll resolve it promptly.